Frequently asked questions

Installing takes one snippet added to your app's shared layout. If you use Google Tag Manager, you can add it without changing any code. Otherwise, use Email the install steps on the Install tab to send your developer everything they need. See Install the widget.

No. Skavelo can answer from your public website, help docs, files and team notes without one. A test account lets it learn your signed-in screens and draft walkthroughs for them. See Signed-in apps and test accounts.

No. Apart from signing in with your test account, it only opens pages by following links. It doesn't click buttons or submit forms, and it skips links that look like log out, delete or cancel subscription. See How learning stays safe.

Every week by default, or every day if you choose. It only processes pages that changed. You can also trigger a run after each deploy. See Learning runs.

Yes. Create an agent for each product. The number of agents depends on your plan; see Plans and billing. To show different agents on different pages of one site, see Multiple agents on one site.

The widget renders in its own isolated layer, so it can't change your styles and your styles can't change it. Add the snippet just before the closing </body> tag, as the install guide shows, and your page content loads first.

Yes. Skavelo follows navigation without page reloads, re-checks targeting rules as users move between pages, and keeps walkthroughs going across screens.

Yes. The widget adapts to small screens. You can also show it only on desktop or only on phones with Targeting.

Yes. Their conversations are anonymous. Once your app calls identify, Skavelo knows who's signed in. See Identify signed-in users.

"Powered by Skavelo" shows on the Free plan. It's removed on every paid plan.

It says so, instead of guessing. If you've set up handoff, it also offers the user a way to reach your team.

Find the conversation in Conversations. Then add a team note with the correct information, or add the page that covers it to Learning. Skavelo uses a new note in its very next answer.

Yes, with skills. Your first lookup or action is free, Starter has up to 5 switched on, and Growth and Enterprise have as many as you like. Users approve every action before it runs, and actions use their own permissions.

A conversation starts with a visitor's first question and includes their follow-ups until they've been quiet for 30 minutes. Up to 20 test conversations a month with Try it don't count. See Plans and billing.

On any plan, Free included, you can buy extra conversations, $25 per 1,000, which are used once the month's allowance runs out. When everything is used, the widget tells visitors that help isn't available right now until the allowance renews. Owners and admins get an email at 80% and 100%. See Plans and billing.

On the Billing page, choose a plan and monthly or annual billing, then confirm. Upgrades take effect straight away. For Enterprise, use Talk to us.