Weekly summary
A Monday email with what to fix: questions Skavelo couldn't answer, walkthroughs people left, screens it couldn't reach.
Every Monday morning (08:00 UTC), owners and admins get a summary of the past week, Monday to Sunday, for each agent that had conversations. It's built to be acted on in a few minutes.
What's in it
- Conversations, compared with the week before.
- Walkthroughs: how many people finished and how many left early.
- Questions it couldn't answer, most asked first. Answer them in a note on the agent's Files & notes tab, or add them to your help docs, and Skavelo uses the answer from then on.
- Answers rated unhelpful, so you can read what Skavelo said in Conversations.
- Walkthroughs people left early, with the step most of them stopped at. A step many people stop at is often one whose button moved or is hard to find.
- Screens Skavelo couldn't reach in its last learning run, from the Learning tab's report.
- Conversations passed to your team, and any lookups or actions your app refused, when there were some.
A workspace with no conversations that week gets no email.
Turning it off
Each person chooses for themselves: in Settings, under Email notifications, switch off Weekly summary.