# Plans and billing (/docs/account-team-billing/plans-and-usage)

| Plan | Monthly | Annual | Agents | Conversations per month | Highlights |
| --- | --- | --- | --- | --- | --- |
| **Free** | $0 | $0 | 1 | 100 | Learns your whole product, your first lookup or action, your first playbook, 20 test conversations a month, re-learns once a month, Skavelo branding |
| **Starter** | $99 | $990 a year | 1 | 2,500 | Up to 5 lookups and actions, up to 3 playbooks, re-learns automatically, removes Skavelo branding |
| **Growth** | $399 | $3,990 a year | 3 | 10,000 | Unlimited lookups and actions, unlimited playbooks |
| **Enterprise** | Custom | Custom | As many as you need | Custom | Volume that fits your product, and help planning your rollout |

Annual billing gives you two months free. Annual plans still get their conversations month by month: Starter includes 2,500 every month, not 30,000 to spend at any time.

If Skavelo isn't working for you, email us within 30 days of your first payment on a paid plan and we'll refund it.

Your plan, this month's usage, cards and invoices are on the **Billing** page. Only owners and admins can change the plan or buy extra conversations; see [Team roles](/docs/account-team-billing/team-roles).

## How conversations are counted [#how-conversations-are-counted]

A conversation starts when a visitor asks their first question, and includes their follow-ups until they've been quiet for 30 minutes. Opening your app in another tab or coming back later carries on the same conversation; if they ask again after 30 quiet minutes, it's a new one. Conversations are counted across all agents in the workspace.

Testing with **Try it** doesn't count against your allowance. Each workspace gets 20 test conversations a month: 10 **Here in Skavelo**, where the widget opens in the dashboard, and 10 **On your app**, where a bookmark puts the widget on your own app before the install code is added. If you reach a limit, the widget tells you, and both renew with your allowance.

To get the bookmark, open an agent, click **Try it**, choose **On your app** and drag the button to your bookmarks bar. Then open your app and click the bookmark; click it again to hide the widget. A bookmark works for 30 days, and stops if you leave the workspace. Some apps block scripts added by bookmarks; the bookmark says so, and you can add the install code to a staging copy instead.

On a paid plan, the monthly allowance renews on your billing date each month, so it lines up with your invoices. On Free, it renews on the first of each month (UTC).

A single conversation can hold up to 50 messages, questions and answers together. After that, the visitor can start a new conversation.

## Extra conversations [#extra-conversations]

On any plan, Free included, you can buy extra conversations on the **Billing** page, in packs of 1,000 for $25. You can buy up to 20 packs at a time.

- They're used only after the month's allowance runs out.
- Each purchase lasts 12 months. When you have more than one, the one that expires first is used first.
- They don't reset each month, and they stay usable if you later move to another plan.

If you buy extra conversations most months, a bigger plan usually costs less.

## Re-learning on the Free plan [#re-learning-on-the-free-plan]

On Free, Skavelo learns your whole product: there's no limit on how many pages it reads, and every website you add is learned in full. Re-learning a website it has already learned is limited to once a month per agent, using **Learn now** on the Learning page. Automatic re-learning (every day, every week, or after each deploy) is on Starter and above. See [Learning runs](/docs/teaching-skavelo/learning-runs).

## Reaching the limit [#reaching-the-limit]

Owners and admins receive an email at 80% of the monthly allowance, again at 100%, and when the last extra conversation is used. You can turn these off in Settings, under **Email notifications**.

When the allowance and any extra conversations are used, the widget keeps answering for a short margin (5% of the allowance), then tells visitors that help isn't available right now until the allowance renews. Buying extra conversations or upgrading restarts it straight away.

Each agent also has a daily safety limit on answers, well above normal use, so a bug or abuse can't run up unexpected usage. The Billing page shows if an agent has reached it.

## Changing your plan [#changing-your-plan]

Choose a plan on the **Billing** page, pick monthly or annual billing, and confirm. You'll see what's charged today before you pay.

- **Upgrading** takes effect straight away. You pay the difference for the rest of the billing period.
- **Moving to a smaller plan or another billing period** also takes effect straight away. The unused time on your current plan is credited to your account and comes off future invoices.
- **Your bank may ask you to confirm** a payment, for example with a code or in your banking app. Skavelo shows that step during checkout. If a renewal needs confirming, owners and admins get an email and a prompt on the Billing page.

## Cancelling [#cancelling]

Use **Cancel plan** at the bottom of the **Billing** page. Your plan stays active until the end of the period you've paid for, then the workspace moves to Free. Extra conversations you've bought stay usable until they expire. Changed your mind? **Keep plan** undoes the cancellation before the period ends.

## Payments and invoices [#payments-and-invoices]

Payments are processed by Stripe; Skavelo never sees or stores your full card number. Add, remove or change the default card on the **Billing** page. Every payment, including extra conversations, has an invoice you can open or download from the same page.

If a renewal payment fails, we'll try the card again over the next few days and email owners and admins. Update the card on the Billing page to avoid an interruption.